Privacy Policy

OPUNTIA Luxury Oils respects and protects your privacy. Please read carefully our Privacy Policy as detailed below. It applies each time you visit our site, surf through our pages or use our services, regardless of whether you make any use of our website or purchase any Products or services.

Personal data and related information is data that can be used only in order to identify a user’s ID or to communicate with him, especially data collected through different submission forms and subject to the legal framework that governs the privacy of personal data, and more precisely, EU Regulation 2016/679 regarding the protection of personal data. The user accepts and gives unconditionally his consent to OPUNTIA to use the above mentioned personal data and related information, when necessary and if needed.

We also invite you to read the www.opuntialuxuryoils.com General Terms and Conditions, because they also contain important indications about privacy and the security systems adopted by this web site.

1.1 A summary of our privacy policy

The principles on which our privacy policy is based are listed below:

  1. Process data exclusively for the purposes and according to the methods illustrated in the notice presented to users at the time of its collection;
  2. Use data for other purposes, with respect to those specified at the time of collection, only where the user has expressed its express consent to such use;
  3. Make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s) and only where monitored by a data supervisor; not communicate, cede or transfer data to third parties for purposes exclusive to the third party unless the users have received prior warning and have granted their consent;
  4. Answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
  1. Ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate technical and organisational measures to ensure a level of security appropriate to the risk (i.e. confidentiality, integrity, availability, ability to restore the availability).

Personal data processing is conducted primarily by means of information systems and electronic devices by OPUNTIA and other parties who, selected with care for their reliability and competence, conduct operations that are essential in order to achieve the purposes strictly related to the use of the web site, its services provisions sales of Products and purchases via the web site (see below, ‘Parties who may process your personal data’).

The specific purposes for which your personal data is processed are summarized each time you communicate your personal data. In general, data is processed in order to provide the following services available to those who visit our site:

  1. Registration on the site, to enjoy the services we offer;
  2. Subscription to additional specific services, such as our OPUNTIA newsletter, and other similar information bulletins about our activities.

For this reason we have set up the site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data is not processed when the purpose of the specific activity can be achieved by using anonymous data (such as market surveys intended to improve services) or by means of other methods that make it possible to identify the person involved only if strictly necessary or at the request of authorities or the police (such as site traffic data, the time you spend visiting our site or your IP address).

Your personal data will be communicated to third parties only with your express consent, except for the cases when such communication is obligatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.

Also, OPUNTIA can communicate your personal data to third parties for the purposes of its scope, since you have been notified relevantly and you have given your written consent for this by reading, understanding and accepting the present terms and conditions, as well as in cases of data processing for which the law established that your consent is not required: for example, we wish to inform you that OPUNTIA can process your personal data without your consent if this is necessary to comply with the provisions of the law or whenever this is necessary to fulfil the contractual obligations it may have entered into with you (for example, when you have bought Products or have requested specific services through our web site).
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It could happen that OPUNTIA may find itself processing personal data of third parties, communicated directly to OPUNTIA by its own users, such as when the person who pays for a Product/good is different from the addressee.
In these circumstances, it is the user’s responsibility to obtain consent from this person before communicating his/her personal data to OPUNTIA and to inform him/her about this Privacy Policy, because the user will be the sole person responsible for communication of information and data about third parties without them having granted their consent or in the event that such data be used in an illicit or improper way. In any case, any third person whose personal data are being processed by OPUNTIA under such conditions has the same rights as described under term 10.7.

 OPUNTIA reserves the right to eliminate accounts and all related data if illicit contents is discovered that is harmful to the image of OPUNTIA and/or its Products/goods or those of third parties or, in any case, may be considered offensive, may be seen to promote illegal or libellous activities, includes pornographic material, incite to violence, or promote discrimination based on race, gender, religion or sexual preferences.

1.2 Data controller


The data controller of the information collected through this website is OPUNTIA and its subcontractors. OPUNTIA independently establishes the purposes and methods of data processing and the implementation of security procedures to guarantee the privacy, integrity and availability of such data.

1.3 Optional or compulsory communication of personal data

Communicating your personal data to OPUNTIA when requested in any of the many instances where personal data is collected through the site may be essential in order to achieve the purposes set down by the communication itself, or not prejudicial in this regard.

The compulsory or optional nature of the data provision is specified each time – with reference to the specific data requested – at the point of input for each data collection, by marking compulsory information with an asterisk (*).

If you refuse to communicate the information marked as compulsory to OPUNTIA, it will be impossible to achieve the main purpose of the specific data collection or provide any of all the services available on www.opuntialuxuryoils.com.
Communicating additional data to OPUNTIA, other than those marked as compulsory is optional and will not produce any consequences with regard to the main purposes of the collection (such as, par example, using the web site and its services).

1.4 Data supervisors

The data supervisors charged with processing your personal data are OPUNTIA employees that process the data required to manage and maintain the OPUNTIA servers and develop the OPUNTIA applications. Please contact our Customer Care or send us an email at opuntialuxuryoils@gmail.com if you would like to receive a full list of our data processors.

1.5 Parties who may process your personal data


OPUNTIA has chosen to call on other companies for processing your personal data, for certain specific activities. The companies that conduct such operations have been carefully selected and are experienced, capable and trustworthy, and offer sufficient guarantees that they abide by the applicable laws and regulations that regulate data processing, including the security profile of such data.
These companies may have therefore been appointed data supervisors, and they conduct their activities according to the instructions and under the control of OPUNTIA. We verify on a regular basis that they have fulfilled the duties assigned to them and that they continue to offer sufficient guarantees of compliance with the provisions that govern the protection of personal data.
Our employees assigned to specific services also process your personal data; the categories of employees involved in these activities depend on the purposes for which the data was communicated and are always specified in the notice displayed when you communicate your personal data.

1.6 Security measures


We adopt technical and organisational security measures that are sufficient to reduce the risks of destruction or loss of data – even if accidental – to a minimum, to impede unauthorised access, illicit types of processing and processing that is not in accordance with the purposes of collection as indicated in the present Privacy Policy.
However, OPUNTIA cannot guarantee its users that the security measures adopted to protect the site, data transmission and information on the site, limit or exclude any risk whatsoever of unauthorised access or dispersion of data via user devices: we advise you to ensure that your computer is equipped with appropriate software to protect data transmission on the network, both incoming and outgoing (such as up to date antivirus systems) and that your Internet service provider has also adopted adequate security measures to protect network data transmission (such as a firewall and antispamming filters).

1.7 Your rights

You are entitled, at any time, to obtain confirmation from OPUNTIA that your personal data is or is not being processed, even if not yet registered, and its communication in an intelligible form (right to access).

You are also entitled to obtain information from OPUNTIA about the source of your personal data, the purposes and methods of data processing that apply to your personal data; the type of logic applied when electronic instruments are used for data processing; full identification of the data controller and data supervisors; the names of the persons or categories of persons to whom personal data may be communicated or who may become privy to personal data while performing their duties as, by way of example, the data supervisors (right to be informed). All this information is included in this Privacy Policy.

In addition, you may always be entitled to obtain from OPUNTIA:

  1. updating, correction, and integration of your personal data (right to correction);
  2. having your personal data permanently deleted and eliminated (right to erasure)
  3. certification that the operations described at letters a) and b) have been notified, even with regard to their contents, to the persons to whom your data has been communicated or disseminated, except in those instances where such certification turns out to be impossible or would require a clearly disproportionate deployment of means compared to the right protected.
  4. transformation into an anonymous form or the blocking of your personal data being used, including the data deemed unnecessary for the purposes for which the data was collected or subsequently processed in the first place (right to restriction of processing);
  1. transferring your personal data to another data controller in a safe and secure way (right to portability),
  2. You do, in any case, have the right to totally or partially oppose for valid reasons (right to object) the processing of your personal data for the purposes of advertisement or direct marketing mailings, or if used for the purposes of market surveys or commercial communications.

You may freely exercise your rights at any time by sending a written request to OPUNTIA to the mailing address support at www.opuntialuxuryoils.com and we will reply promptly.

To ensure that your personal data is always exact, up to date, pertinent and complete, please advise us of any variations by writing to support at www.opuntialuxuryoils.com.

1.8 Direct Selling – Targeted Advertising

We wish to inform you that by accepting the present General Terms and Conditions of Use as well as the Privacy Policy included, you grant your explicit consent to OPUNTIA in order to collect, store and use your data –when creating a user profile and subscribe- (address, postal code and email address) for direct selling activities involving products similar to those you have already ordered, purchased and, in general, expressed interest in any way, as well as for sending you – with administrative and accounting documents – adverts about products similar to those you have already ordered, purchased and, in general, expressed interest in any way. You may revoke such consent at any time at [insert mail].

We also wish to inform you that the relevant provisions of the Greek Law permit OPUNTIA to use your postal address for sending you – with administrative and accounting documents – adverts or information material about products similar to those you have already ordered, purchased and, in general, expressed interest in any way, unless you refuse to allow such use of the postal address you communicate to us.

All of the above constitute the minimum information that OPUNTIA is obliged to provide you with: for any further information about the processing of your personal data by OPUNTIA, please contact us at opuntialuxuryoils@gmail.com

1.9 Cookies

According to the European Directive EE 2009/136/EC, as incorporated into Greek Law via L. 4070/2012, and as applicable and in force from time to time, OPUNTIA would like to inform you that our webpage www.opuntialuxuryoils.com accepts and uses cookies.

Consequently, our site uses automatic systems to collect data that are not directly communicated by the user, such as cookies. A cookie is an application transmitted to the user’s hard disk.

Precisely, and for your information, a cookie is a small text file that has been posted, through a webpage, on your computer, while visiting that precise webpage. The main purpose of cookies is that they store the data of a webpage while visiting it more than one time or while moving from page to page, but inside the same website. Some cookies are necessary, in order for you to be able to use the website successfully, because they offer the possibility to stock information/data that you have already entered. Moreover, other cookies can be used in order to concentrate specific information related to the website, or, to show you different products that you might be interested in.

Cookies do not contain any concise information but associate the user with the personal information registered on the website. Cookies are stored on our server and no one has access to the information they contain. Only OPUNTIA processes the information collected through cookies, which are anonymous and willing to optimize our services and our site according to the specific requirements and preferences of our users.

Cookie preferences must be precisely defined for each browser (i.e. Internet Explorer, Google Chrome, Mozilla Firefox, Safari…). Usually, there are various options to manage cookies: to activate or totally deactivate cookies, to delete specific cookies that have already been saved in the browser, blocking specific webpages saving any type of cookie on your computer but also blocking third party cookies (meaning while surfing on a website, cookies from another webpage are saved on your computer).

We kindly invite you to familiarize yourself with cookies, if you would like to do so. The acceptance of automatic data collection and use of cookies are both strongly recommended to make use of the site and its services, including online sales, purchases or donations. If you have activated cookie cancellation, OPUNTIA cannot guarantee that you will have access to full visualization of certain web pages, or be entitled to obtain certain services, such as for example the memorisation and visualisation, on given web pages, of the Products you have selected during the process.

1.10 Facebook Custom Audience via the Pixel Process


OPUNTIA uses the «Facebook Pixel» offered by the Facebook social network owned by Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA or, if you live in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland ("Facebook").

Facebook pixel is a snippet code that is placed on our site. Facebook Pixel connects you directly to Facebook servers when you visit OPUNTIA’s site.

This process is designed to evaluate the impact of Facebook ads for statistical and market research purposes and may help to optimize future advertising efforts. Data collected shall remain anonymous and cannot be used to draw any conclusion about the identity of the user. However, those data are stored and processed by Facebook to enable a connection to the respective user profile and to allow Facebook to use those data for its own advertising purposes in accordance with the Facebook Privacy Policy (https://www.facebook.com/about/privacy/). A cookie may also be stored on your computer for these purposes. The privacy practices of Facebook, are governed by its own terms, conditions and policies for which OPUNTIA is not responsible. The legal basis for the use of this processing operations is Art. 6 paragraph 1 sentence 1 letter f GDPR.

Facebook Inc., based in the United States, has been certified under the "Privacy Shield Agreement" agreement and therefore guarantees compliance with the data protection level applicable in the EU: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active.

You can disable the use of cookies by third parties such as Facebook as shown in:

 https://de-de.facebook.com/business/help/1415256572060999?helpref=uf_permalink

1.11 Deep links to other web sites

Our site includes deep links to other web sites that may have no relation to us. OPUNTIA does not control or monitor such web sites or their contents. OPUNTIA may not be held responsible for the contents of such sites and the rules they apply, even with regard to your privacy and processing of your personal data during your navigation on their pages. We therefore invite you to be careful when you enter these sites via links on our site and to read their privacy policy and conditions of use very carefully. Our Privacy Policy does not apply to the web sites of other companies.
Our site provides links to these sites exclusively to facilitate our users in their research and navigation and to facilitate hyper textual links to other sites on the Internet. Such links do not represent any sort of recommendation or promotion of access or navigation by OPUNTIA, or any guarantee of their contents, or the services and goods they may offer or sell to Internet users.

1.12. Variations and updates of OPUNTIA’S Privacy Policy

OPUNTIA may modify or simply update this site’s Privacy Policy, in part or completely, even owing to variations of the laws and regulations that govern this matter and protect your rights. Such variations and updates of the Privacy Policy will be notified to users on the Home Page as soon as they are introduced and will be binding as soon as published on the web site. We therefore invite you to visit this section often to read the most recent and updated version of this Privacy Policy.

 

2. Governing Law, Jurisdiction

The present General Terms and Conditions of Use, as well as the included Privacy Policy of our website are governed by the Greek law. The proper use of your personal Data is regulated by the Greek and EU Law and, in particular, by EU Regulation 2016/679 governing the protection of personal data and the way personal data is treated, , and by Law 2251/1994 as codified by MD 5338/2018, governing the protection of the consumer In case a dispute arises between the users and www.opuntialuxuryoils.com, the Greek Law is the governing Law of the dispute and the Courts of Athens are exclusively, territorially competent to solve the dispute. In addition, and according to the Directive 2013/11/EC, which was incorporated into the Greek Law by joint Ministerial Decision 70330/2015, the option of online consumer dispute resolution is now available via the Alternative Dispute Resolution process throughout the European Union. If the user has a problem with a purchase conducted through the Online Store and residing in the EU, he/she can use the site “Online Dispute Resolution” for an out of Court settlement. The certified Entity (Office) for Alternative Dispute Resolution (ADR) is the following: European Consumer Centre of Greece (GREECE ECC), address: av. Alexandra 144, postal code 11471, Athens. Phone numbers are the following: +30 2106460284, +30 2106460784 and email: info@eccgreece.gr.

The user can communicate with ECC for a complete guidance on the entire process of submission and processing of his complaint.

3. Contact us

For any clarification or additional information regarding www.opuntialuxuryoils.com, regarding how OPUNTIA processes users’ personal data or relevant to the products presented and sold on our website, you can call us on +30 6979375363 (on Greek working hours) or email us at: opuntialuxuryoils@gmail.com.